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# Terms of Service – Hafez Med
**Welcome to Hafez Med!**
These Terms of Service govern your access to and use of the Hafez Med website, including all information, products, and services available through our online store.
By visiting our website or purchasing from us, you agree to comply with these Terms of Service. Please read them carefully before using our website.
## 1. General Conditions
Hafez Med specializes in providing medical equipment, surgical instruments, healthcare supplies, and professional medical devices.
By using our website, you agree that:
- You will use our services only for lawful purposes.
- You will provide accurate and complete information when placing orders.
- You will not engage in activities that may damage, disrupt, or compromise our website.
- You will comply with all applicable laws and regulations.
We reserve the right to refuse or cancel orders for legitimate reasons, including suspected fraud, product unavailability, or violations of these terms, subject to applicable consumer protection laws.
## 2. Products and Services
We strive to provide accurate descriptions, images, specifications, and pricing for all products listed on our website.
However:
- Product availability may change without prior notice.
- Certain medical devices may require professional installation or technical assistance.
- Product images are for illustration purposes, and minor visual variations may occur.
- Customers are responsible for confirming that products meet their intended technical and professional requirements.
All products must be used according to their manufacturer's instructions and applicable medical safety regulations.
## 3. Pricing and Payment
All product prices are displayed in Egyptian Pounds (EGP), unless otherwise specified.
We reserve the right to update prices at any time. Price changes will not affect orders already confirmed at an agreed price.
Payments must be completed using the accepted payment methods available at checkout or agreed upon with our sales team.
If a pricing or payment error occurs, we will contact you to resolve the issue before proceeding with the affected order.
## 4. Orders and Order Confirmation
When placing an order, customers must provide accurate contact, billing, and delivery information.
Once an order is submitted, customers may receive confirmation by email, phone, or another available communication channel.
Order fulfillment is subject to product availability and successful payment processing, where applicable.
If an ordered product becomes unavailable, we will contact the customer to offer an appropriate alternative or refund in accordance with applicable law.
## 5. Shipping and Delivery
Hafez Med provides delivery services to eligible locations throughout Egypt.
Shipping charges and delivery times may vary depending on the destination, product dimensions, weight, and availability.
Large or specialized medical equipment may require additional shipping arrangements.
Customers should inspect their orders upon delivery and report any visible damage, missing items, or incorrect products to our customer support team.
For further details, please refer to our Shipping & Delivery Policy.
## 6. Returns, Exchanges, and Refunds
We aim to provide a transparent and fair return process.
Customers may request a return or exchange within **14 days of receiving their order**, provided that the product:
- Has not been used.
- Is in its original condition.
- Has not been damaged, modified, or improperly handled.
- Meets the return eligibility conditions outlined in our Refund & Return Policy.
### Special Conditions for Surgical Instruments
Due to strict medical hygiene and safety requirements:
- **Surgical instruments must not have been used.**
- **Surgical instruments must not have been sterilized.**
- Instruments must remain in their original condition.
Surgical instruments that have been used or sterilized are not eligible for standard returns or exchanges, subject to applicable law.
For defective or nonconforming products, customers retain their statutory rights, including the applicable **30-day return or replacement period** under Egyptian consumer protection laws.
Please refer to our Refund & Return Policy for complete details.
## 7. Medical Equipment Safety and Professional Use
Certain products sold by Hafez Med are intended for use by qualified healthcare professionals.
Customers must ensure that all medical equipment and surgical instruments are:
- Used for their intended purposes.
- Operated in accordance with manufacturer guidelines.
- Handled by appropriately trained or qualified personnel where required.
- Cleaned, maintained, and sterilized according to relevant professional standards.
Hafez Med is not responsible for damage arising solely from improper use, unauthorized modifications, or failure to follow manufacturer instructions, to the extent permitted by applicable law.
## 8. Warranty and After-Sales Services
Products covered by a manufacturer's or supplier's warranty are subject to their respective warranty terms.
Warranty coverage may vary depending on the product type, manufacturer, and purchase conditions.
Customers may contact our support team for assistance with technical issues, warranty claims, maintenance inquiries, or after-sales services.
Nothing in these terms limits mandatory warranty or consumer rights established by applicable law.
## 9. Accuracy of Information
We make reasonable efforts to ensure that product information, descriptions, specifications, and prices are accurate and up to date.
However, occasional typographical errors or technical inaccuracies may occur.
Where an error materially affects a purchase, we will contact the customer to provide accurate information and resolve the matter in accordance with applicable consumer protection laws.
## 10. Intellectual Property
All original content on the Hafez Med website, including text, graphics, logos, product images, designs, and other materials owned by Hafez Med, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit protected content without prior written permission from the relevant rights holder.
## 11. Third-Party Services and Links
Our website may contain links to third-party websites or use external service providers for payments, shipping, and other operations.
We are not responsible for the independent content, privacy practices, or policies of third-party websites.
Customers are encouraged to review the terms and privacy policies of external services before using them.
## 12. Personal Information and Privacy
We respect your privacy and are committed to protecting your personal information.
Personal data collected through our website is processed in accordance with our Privacy Policy and applicable data protection laws.
Please review our Privacy Policy for information about data collection, usage, storage, and your privacy rights.
## 13. Limitation of Liability
To the extent permitted by applicable law, Hafez Med shall not be liable for losses or damages arising solely from:
- Improper use of medical equipment.
- Unauthorized product modifications.
- Failure to follow manufacturer instructions.
- Misuse of surgical instruments.
- Events outside our reasonable control.
Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded, including mandatory consumer protection rights.
## 14. Changes to the Terms of Service
Hafez Med reserves the right to update or modify these Terms of Service when necessary.
Any updated terms will be published on our website.
Changes will not retroactively remove rights established under previously confirmed purchases.
Customers are encouraged to review this page periodically.
## 15. Governing Law
These Terms of Service are governed by the applicable laws and regulations of the **Arab Republic of Egypt**.
Any disputes relating to purchases or website use will be handled in accordance with applicable Egyptian laws, including consumer protection regulations.
## 16. Contact Information
If you have questions regarding these Terms of Service, please contact us:
**Hafez Med**
**Website:** https://adammedstore.com/ar
**Email:** info@hafezmed.co
**Phone:** +20 121 197 3350
**Address:** 10 Shabab El Mohandseen, Bank Street, Egypt
**Business Hours:** Saturday to Thursday, 10:00 AM – 6:00 PM
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**Thank you for choosing Hafez Med.**
We are dedicated to providing reliable medical equipment, professional healthcare supplies, and dependable customer service.